Privacy policy

Controller

Trade Compliance Hub, a société par actions simplifiée with share capital of €1,000, whose registered office is at 163 boulevard Malesherbes, 75017 Paris, France and registered with the Paris Trade and Companies Register under number 109 215 681, is the controller for the processing described on this page.

Data protection contact: contact@tradecompliancehub.com

Scope

This policy covers visits to the public website and information you provide during an initial contact. Processing specific to the authenticated service is governed by the contractual documents applicable to each organisation.

Data processed

• Professional contact details and the content you choose to send by email.
• Technical performance measurements, such as the metric type, value, route viewed and navigation context.
• Technical logs strictly required for availability, security and incident investigation.

Purposes and legal bases

• Responding to your request and taking steps, at your initiative, towards a possible pre-contractual conversation, under Article 6(1)(b) GDPR.
• Measuring the website’s technical quality and protecting the service, based on Trade Compliance Hub’s legitimate interest under Article 6(1)(f) GDPR.

Information requested during the initial contact is optional. Without contact details or minimum context, we may be unable to handle the request.

Recipients and transfers

Data is accessible to authorised Trade Compliance Hub personnel and technical providers strictly required for hosting, security and email, within the limits of their assignments.

Where a provider involves a transfer outside the European Economic Area, that transfer must rely on a mechanism under Chapter V GDPR and appropriate safeguards.

Retention

Contact correspondence is retained for the time needed to handle the request and, where necessary, for the period justified by relationship follow-up or the defence of Trade Compliance Hub’s rights.

Performance measurements and technical logs are retained for a limited period determined by diagnostic, security and incident-management needs.

Cookies and technical measurements

The public website uses no advertising tracker. Performance measurements are sent to a technical endpoint on the same site. Entering the authenticated service uses cookies strictly required for session and security.

Your rights

Subject to the conditions set by the GDPR, you may request access, rectification, erasure or restriction, object to processing based on legitimate interests and request portability where it applies.

To exercise your rights, write to contact@tradecompliancehub.com.

You may also lodge a complaint with the French data protection authority, the CNIL, at cnil.fr.

Automated decision-making

Visiting the public website and making an initial contact do not involve any decision based solely on automated processing that produces legal or similarly significant effects.